Yes, at Pine and Oak we do deliver with our own in house delivery team, we deliver to most of the UK mainland.
If you need a quote for delivery and your postcode doesn’t appear then please call us on 0118 9712666 or email us at <a href=”mailto:info@pine-oak.co.uk”>info@pine-oak.co.uk</a>
02How much does delivery cost?
Delivery costs start from £29.00 and depend on your distance from our Midgham, Berkshire, warehouse.
There is an additional delivery charge within the Congestion Charge zone.
We currently are not able to offer a delivery to Northen Island, but you can organise a courier to collect from us.
We currently offer free delivery on orders of our Edge Sculptures.
03Can I view items in-person?
Yes, we have 2 stores (Midgham, Berkshire and Winchester, Hampshire) with a vast display of quality furniture, sofas and homeware available to view in our showrooms. We also sell quirky and unusual gifts, ideal for birthdays and Christmas.
From that new comfy sofa, try out the mattress, flick on the new bedside lamp or pull up to your new dining suite and try all the chairs!
Most items are available to be taken away on the day if you are in a rush!
04Do you deliver internationally?
We only offer nationwide UK delivery and local pick up from both of our UK stores. We can deliver to a UK shipper for them to send to you.
05Do you offer click and collect?
Yes, you can collect your order from both of our showroom branches in Midgham, Berkshire and Winchester, Hampshire.
06How long does delivery take?
We hold a huge amount of standard items in stock most of the time, there can be a small wait for items that we offer from the many different options on from our UK suppliers.
The bespoke service and special order sofa and chairs can take up to 12 weeks, but for standard items 2-4 weeks is the normal.
07How do I look after my furniture?
Take care of your furniture by using mats to protect from heat, water and scratches – especially products with a wax finish. We recommend regularly moving the placement of ornaments and lamps that are displayed on the furniture, as keeping them in the same place all the time could cause damage due to the lack of natural light underneath.
If furniture is lacquered, then a clear wax will help prevent it from looking tired and dry. Remember, with a wax finish, to always protect from heat and water!
For more information on furniture care, advice on finishes, or guidance on our materials, get in touch with our specialist team.
08Is your furniture delivered assembled or flat pack?
Most of our furniture is delivered fully assembled. Larger items (e.g. beds, wardrobes, tables) may require some assembly, which is carried out by our white glove delivery team.
09Is my furniture covered by a guarantee?
Yes all of our furniture has a 12 month manufacturer guarantee.
If you have any issues please contact us for help and we will repair or replace for you.
10Do you offer custom colours or finishes?
Yes – we offer bespoke and made-to-measure furniture options, including different finishes, stains and paint colours.
11Can I change or cancel my order after placing it?
Online orders can be cancelled within 7 days of delivery. Bespoke or personalised items cannot be cancelled. View our returns policy here.
12Do you repair or replace faulty furniture?
All faulty items can be repaired or replaced during the guarantee period. If you have any issues, please contact us for help.
13I’ve placed an order but haven’t received confirmation – what should I do?
