Are you looking for an answer? How can we help?

How can we help?
01 Can I see the furniture?

Yes, we have 3 stores that are bursting with fresh ideas and forever changing trends, why not pop along a have a look for yourself. You will not be disappointed.

From that new comfy sofa, try out the mattress, flick on the new bedside lamp or pull up to your new dining suite and try all the chairs!

We also sell the most quirky and unusual gift ideas for the birthday or Christmas presents that you will not find on the high street!

02 Do you deliver?

Yes, at Pine and Oak we do deliver with our own in house delivery team, we deliver to most of the UK mainland.

If you need a quote for delivery and your postcode doesn’t appear then please call us on 0118 9712666 or email us at <a href=””></a>

03 Will I have to wait long?

We hold a huge amount of standard items in stock most of the time, there can be a small wait for items that we offer from the many different options on from our UK suppliers.

The bespoke service and special order sofa and chairs can take up to 12 weeks, but for standard items 2-4 weeks is the normal.

04 Will you leave it for me to do?

Only if you want us to?

Otherwise our white glove delivery team will set all of your furniture in the room of your choice and leave you feeling content, taking away all of the packaging and stress.

05 Can I collect my order?

Yes you can.

This will enable you to get the item quicker or at a time that suits you, from any of our branches or warehouse.

06 How do I look after my furniture?

Please try and be careful with your furniture by using mats to protect from heat, water and scratches. Also remember to move ornaments and lamps around as leaving them in the same place all the time could leave a mark as it will not get any natural light underneath!

If the furniture is lacquered then you should not need to do anything with it unless it starts to look tired or dry, then a clear wax would not go a miss. Give us a call and we can advise you. We offer many different waxed products that will like a coat of wax occasionally, you will see when this is needed as will look a little flat and dull.

Please call us and we will advise you what colour to use.

Remember, with a wax finish, to always protect from heat and water!

07 Will the items fit up the stairs?

Most of our furniture is fully assembled apart from beds, tables and wardrobes as they need to be erected in the room for ease of access.

If you think it will be an issue and access is tight, then please call us to check on the item.

08 Is my furniture guaranteed?

Yes all of our furniture has a 12 month manufacturer guarantee.

If you have any issues please contact us for help and we will repair or replace for you.

09 What if I’m unsure?

If you are not quite sure or just want to talk it through, then either give us a call or email us and we will be able to put your mind at rest with any queries that you may have. At the end of the day, we just want you to be happy with your experience at Pine and Oak.