Refunds & Returns

Refunds and Returns

Cancellation, Returns and Refunds:

Cancellation

Should you wish to cancel your order after it has been delivered, you can cancel your order by notifying us in writing within seven working daye from the day after the goods are delivered

It is your responsibility to return cancelled/ non-faulty goods at your expense to Pine & Oak Furniture Ltd at Midgham. If you are unable to do so Pine & Oak Furniture Ltd may be able to collect, at an additional cost, the item from the address it was delivered to.

You have a statutory duty to take reasonable care of the items and we would request that you retain the original packaging in case of a return. The goods must be returned in the same condition as you received them but if the original packaging is not available we request that you return the goods in a suitable manner to ensure there is no risk of damage in transit. If you fail to take reasonable care of the goods before returning them to us, and this results in damage or deterioration, we will charge you for the reduction in value or decline the return.

Returns and Refunds:

For damaged or faulty goods that you wish to return please call Pine & Oak Furniture on 01189 712666 or contact us by email atadmin@pine-oak.co.uk within twenty four hours to report this matter. To help Pine & Oak Furniture understand the damage/fault you’re reporting we would appreciate photos being sent to admin@pine-oak.co.uk – we will then try to rectify the fault/issue and should we deem the product needs returning will arrange exchange as soon as possible.

When Pine & Oak Furniture issue a notice to collect from the address it was delivered to, please ensure you are available on the nominated date and that there is safe and clear access to the property – should any windows or doors need removing to allow access it is your responsibility to arrange this. If you, the customer, are not going to be available for collection you must notify us in advance of a nominated adult who will be present. If you are unavailable, for whatever reason, please inform us forty eight hours before collection, because should Pine & Oak Furniture be unable to gain access to collect the goods on the confirmed date, through no fault of their own, return charges will apply.

Refunds:

If you are returning the goods because you have cancelled them we will issue your refund within thirty days of the date you gave us notice and in such cases we will refund the full price of the product less any applicable return fees. The refund will only be authorised after our returns department carries out a full inspection of the returned goods and it is deemed the above conditions have been met. If it is deemed the product has incurred damage or loss caused by undue care of the product, a claim mill be made against you regarding the reduction in value of the item/s.

For faulty goods we will examine the items upon return to confirm the fault and then issue a refund within thirty days of notification should no replacement product be required.

Refunds will issued via the method of payment originally used to pay for the purchase.